Newsletter | Reputation's April Issue
Congrats 800 & 900 Award Winners!
April 7, 2026 · Last updated on April 22, 2026Our Customer Newsletter is back! We apologize for the brief pause and appreciate your patience as we have been hard at work, which you will see reflected in this month’s updates. We are now back on a regular schedule, and you can expect to hear from us each month. As always, thank you for your partnership. We have a lot in store for you…
20 Years of Reputation
For two decades, Reputation has helped businesses navigate every major shift in digital discovery, from search rankings to mobile and social. Now, we are entering the next defining era: AI-generated recommendations.
Today, AI systems like Google's Gemini, ChatGPT, and Perplexity are becoming the first place consumers turn when making decisions. Instead of returning a list of links, they generate a single answer, and the brands included in that answer are shaped by reputation signals such as reviews, ratings, responsiveness, consistency, and third-party validation.
As we mark our 20th anniversary, we're proud to be the platform helping brands lead this shift.
Announcing 800 & 900 Award Winners of 2026!
We're thrilled to announce the 2026 Reputation 800 and 900 Award recipients, honoring businesses that achieved the highest levels of reputation performance over the past year.
This year's highlights:
44,000+ locations globally achieved a Reputation Score of 800 or above
Less than 3% of all Reputation-powered locations reached the elite 900 distinction
A strong Reputation Score matters more than ever. Trust signals like review sentiment, recency, engagement, response rate, and listing accuracy now determine which brands AI recommends.
Congratulations to every business setting the standard for reputation excellence in the AI search era.
What's New on the Platform?
We released a number of updates this month to help you work faster, smarter, and more efficiently. Here's what's new:
Listings: Additional Location Filters for Google Posts >>
Creating listing posts across hundreds of locations just got a lot faster. You can now filter locations by State, City, or custom attributes when creating bulk Google Posts, reducing manual selection and improving scalability. (Apple Showcases support coming in a future release.)
Improved Notification Identification in Audit Panel >>
We've improved how notifications are identified in the Audit Panel, making it easier to stay on top of what needs your attention.
Support for Multiple SSOs >>
Enterprise customers can now benefit from improved login flexibility with support for multiple Single Sign-On (SSO) configurations.
Reputation Score: Removing Yahoo Local >>
We've updated the Reputation Score calculation to remove the weighting of Yahoo Local, ensuring your score reflects the most relevant and accurate signals for today's digital landscape.
SMS Opt-Out Compliance — Automatic Opt-Out Text >>
To help ensure compliance, the required opt-out text is now automatically included in SMS request templates. You no longer need to add this manually.
Journey Insights: Senior Care Journey >>
We've added a new industry-specific Journey Insights view tailored for the senior care industry, helping senior living organizations better understand and act on patient and resident feedback along the care journey.
Important Notice: Google Q&A API Deprecation >>
Google has deprecated its Q&A API, which means Google Q&A workflows — including FAQs publishing, Ticketing, and Automation rules — will no longer function going forward.
Your historical Q&A data remains accessible for viewing and export in the Reports module. We'll continue to keep you updated as this evolves.
Upcoming Events: Come See Us!
Built on Trust:
- Nashville, TN / May 18-20, 2026
- The Reputation team will be at booth #633 at Argentum’s SLEC and will host a dinner on the first night of the conference! Stop by our booth and RSVP to the Mixer & Dinner
After-Hours Lounge at HMPS:
- Salt Lake City, UT / May 3-6, 2026
- We'll be exhibiting at HMPS at booth #71 and hosting an After Hours Lounge Party on the first day of the conference, right inside the Grand America Hotel. Swing by our booth and RSVP to our party here
Transform '26
- London / May 14, 2026
- Join us at Transform 2026 to rewrite the rules of discovery and win the AI search reset.
Customer Spotlight: NKC Health
NKC Health is a great example of what's possible when reputation intelligence drives strategy. Here's their story:
Jumped from 3.3 to 4.8 stars
Increased review volume by over 1,000%
Hit Rep Score goals 6 months early
By centralizing listings and automating review requests, NKC Health turned a decentralized process into a major growth engine.
G2 Spring 2026 Awards
🏅 Reputation has been named a Leader in 10+ categories in the G2 Spring 2026 Awards
Including Online Reputation Management, Social Media Suites, and Experience Management.
More importantly, your feedback helped us rank #1 in Usability and Implementation for the Enterprise. These rankings prove that, together, we are setting a new standard for the Reputation Performance Engine.
Can you help us keep the momentum going? If Reputation is helping your team turn feedback into revenue, we’d love for you to share your story. It takes less than two minutes to leave a review on G2, and your insights directly shape the future of our platform.
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