Big News: AI Is Now Live for All Qualified CustomersThis month, we reached a major milestone — RepIQ, AI Reputation Manager (ARM), and AI Location Presence (ALP) are now activated for all qualified customers. |
Here's What's Available in Your PlatformReputation IQ (RepIQ) — AI-powered conversational insights that let you ask questions of your Reputation Score data and review feedback in plain language. Get answers, spot trends, and take action — faster than ever.
AI Reputation Manager (ARM) — Intelligent, automated assistance for managing your brand's reputation signals at scale.
AI Location Presence (ALP) — Understand exactly how your locations appear in AI-powered search results like Google Gemini, ChatGPT, and Perplexity — and what you can do to improve your visibility.
What's New on the Platform — April 2026 ReleaseWe released several updates this month to help you work faster, smarter, and more efficiently. Here's what's new: - Actions: Bulk Actions List View
- Actions: Multi Template Select — Random (Review Trigger)
- Actions: Star Rating Review Criteria Automation
- Competitive Insights: Enhancement Features
- VOB: Four New Languages for Review Responding
- Listings: Additional Location Filters for Apple Showcases Post Creation
- Rep Connect: Smarter Retry Logic for Review Requests
|
In the Know
Blog: Is Your Brand Visible in AI Search? Here's How to Know.
Consumers are bypassing traditional search and going straight to AI tools to find and choose businesses. The brands recommended are those with the strongest reputation signals.
New Google Reviews Update: Stop "Coaching" Your Customers’ Reviews
If your team has been winning "Review Contests" by asking customers to mention their names in 5-star reviews, it’s time to update your strategy
Upcoming Events: Come See Us!
Transform is happening next week! Join us to rewrite the rules of discovery and win the AI search reset. If you are unable to attend, stay tuned after the event for your access to content and testimonials.
The Reputation team will be at booth #633 at Argentum’s SLEC and will host a dinner on the first night of the conference! Stop by our booth and RSVP to the Mixer & Dinner.
Becker's Webinar with Baptist Memorial Health ⬇️ and Reputation.
Customer Spotlight: Baptist Memorial Health
Baptist Memorial Health Care's reputation transformation offers a powerful blueprint for any organization ready to take AI-era visibility seriously.
In just two years, they:
- Scaled from 5,000 to 40,000+ annual reviews
- Raised their average rating from 4.4 to 4.7 stars
- Earned Best in Class reputation awards across 400+ locations
- Manage listings, reviews, and surveys for all their locations from one dashboard
By centralizing their reputation strategy and operationalizing feedback collection, Baptist Memorial turned patient experience data into a competitive advantage — one that now drives visibility in both traditional and AI-powered search.
Hear their full story at the Becker's Webinar on May 21st. 
