Sharpen your edge with streamlined workflows, real-time review alerts, and AI tools that keep your brand one step ahead.

Learn how to design and send custom surveys.

Westfield added Reputation's Comment Strength Meter to its surveys, resulting in a 40% increase in comment length, providing richer data for better decision-making.

Faced with data overload, Ed Napleton Automotive Group used the power of Journey Insights to connect feedback to the customer journey; resulting in 5000+ new Google reviews and a jump in star rating.

Use the Voice of Brand dashboard to view the consistency of review responses, as well as automated scoring and insights to simplify the process of monitoring reviews.

Use Competitive Insights to easily compare business performance against competitors at both brand and location levels to gain a clear understanding of the competitive landscape, identify areas for improvement, inform strategic planning, and ultimately drive business success.

The Surveys solution allows you to build and send tailored customer surveys to assess performance and uncover hidden customer service issues. Once you learn how to design and activate your survey, it’s important to monitor the results in your results feed.

Learn how to use Actions to configure custom workflows and increase SLAs for responding to customer feedback.