With managed locations spread across the South West, St Austell Brewery was challenged by not only getting more reviews, but also unifying disjointed local feedback into a powerhouse of actionable business intelligence.

From Reviews to Revenue: St Austell Brewery's Reputation Strategy

Product Updates | What's New in June?

Newsletter | Reputation's May Issue

Linking to our Support Portal, take a look at our platform updates from May.

Product Update | What's New in May?

Every day, AI platforms influence customer decisions by generating answers based on your reviews, listings, location pages, website content, and customer feedback. Is AI presenting the version of your brand you want the world to see?Join us on June 25th at 11 a.m. ET/4 pm BST to learn how multi-location brands can take control of their reputation in the AI era.What you'll hear about: <ol><li data-list="bullet">The GEO Readiness Report: See how AI engines understand your business with our new free, self-serve GEO Readiness Report. Identify missing signals, trust gaps, and optimization opportunities—all prioritized by impact.</li><li data-list="bullet">Location Pages Upgrades: Discover how enhanced Location Pages help strengthen structured data, publish richer content, and reinforce the signals AI engines use to understand and recommend your business.</li><li data-list="bullet">Exclusive Platform Sneak Peek: Get an early look at an upcoming innovation that brings reputation data directly into the AI tools your teams already use, unlocking faster insights and smarter decisions.</li></ol>

Reputation Without Boundaries

<h1>AI-driven discovery, customer expectations, and feedback volumes have changed faster than most platforms can keep up.</h1>Reputation’s unified, AI-powered platform gives you instant clarity into what’s happening, why it’s happening, and what to do next—elevating every part of your brand's reputation strategy.AI Reputation Manager gives you AI-driven visibility and diagnostics so you can instantly see, verify, and shape how your brand appears across major LLMs and AI search experiences.Reputation® IQ lets you ask plain-language questions and get instant, trustworthy insights from your customer feedback—no complex prompts, no data digging, just clarity.Together, these products represent the future of reputation management—predictive, agentic, and unified.The brands that win don't just monitor their reputation. They own it. They don't just follow the customer journey. They shape it.

From Search To Making Sense: How AI Transform Discovery & Insight

We’ve reimagined Surveys with a modern, intuitive design that makes it easier to gather richer, more meaningful insights.In this live webinar, you’ll discover how Reputation Surveys’ improved usability, modern interface and more intuitive navigation helps leading brands:<ol><li data-list="bullet">Capture feedback at every stage of the customer journey</li><li data-list="bullet">Boost survey engagement and completion rates far beyond industry norms</li><li data-list="bullet">Transform raw sentiment into actionable insights that drive measurable growth</li><li data-list="bullet">Convert private feedback into positive public reviews to elevate your brand</li></ol>

Dimensions of Data — Turning Surveys Into Strategic Growth

<h2>Your customers are talking. Are they sharing the story you want the world to hear?</h2>Join us September 8 to see how to act on customer feedback in real time.On September 8, we will unveil Reputation Intelligence, the AI-native platform built to put you ahead. It brings every review, comment, and survey into one powerful platform so you can act faster, make smarter decisions, and earn lasting trust.Join us live to discover how to:<ol><li data-list="ordered">Turn thousands of conversations into one clear voice</li><li data-list="ordered">Transform feedback into actions that fuel growth</li><li data-list="ordered">Win consumer trust before your competitors do</li></ol>Reserve your spot now and be among the first to experience the future of reputation management. <h3>If you are located in the UK or Europe, please&nbsp;<a href="https://reputation.swoogo.com/Reputation-Intelligence-UK/begin" rel="noopener noreferrer" target="_blank">register</a>&nbsp;for the virtual event happening on 9 September at&nbsp;3PM BST \\ 4PM CEST.</h3>

Reputation's New Era of AI: A Virtual Event

Dimensions of Data&nbsp;is Reputation’s new webinar series exploring how forward-thinking organizations are unifying reputation data and applying AI-powered analytics to drive smarter decisions, better customer experiences, and faster growth.Unlock a clearer view of the customer journey — and your reputation.Join our live webinar to learn how to connect reviews and survey data directly to the moments that matter. Discover how to monitor sentiment, pinpoint friction, and take action across every stage of the consumer experience.In this session, you’ll learn how to:&nbsp;<ol><li data-list="bullet">Map customer feedback to specific stages of the journey.</li><li data-list="bullet">Measure reputation performance at both the brand and location levels.</li><li data-list="bullet">Leverage out-of-the-box journey stages based on decades of industry data.</li></ol>Don’t miss this opportunity to turn insights into action.

Dimensions of Data

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