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Reputation IQ analyzes customer reviews and feedback to generate AI-powered insights, helping businesses understand customer sentiment and feedback patterns from review data. 

Reputation IQ - Platform Training

Newsletter | Reputation's November Issue

Discover how AI has changed the game, and lean how to stay ahead of your competitors.

The New Rules of Reputation Management and How You Win

AI Reputation Manager monitors, analyzes, and optimizes how a brand appears in AI search results
(e.g., ChatGPT, Gemini, Bing AI). This tool allows the user to ask AI specific questions about a brand
to understand what responses the AI models return, giving users deeper insight into how their brand
is perceived in an AI search.

AI Reputation Manager - Platform Training

Take customer feedback to the next level by connecting reviews and survey data to specific stages in the consumer journey. With Journey Insights, you can pinpoint exactly where feedback—positive or negative—originates and understand its context within the larger customer experience. Track sentiment trends over time to see how your actions impact customer satisfaction and operational performance. Drill down into specific journey stages or feedback categories, like wait times or service quality, to uncover actionable insights. Journey Insights empowers you to make smarter, data-driven decisions that directly improve the consumer experience and your overall operational efficiency.

Now in limited-invitation Beta; contact your Customer Success Manager for details.

Journey Insights - Platform Training

Reputation Score is a comprehensive index of business locations’ digital presence, calculated for over 70 industries. Watch this video to understand the functionality available within the Reputation Score X tab!

Reputation Score - Platform Training

Use the Voice of Brand dashboard to view the consistency of review responses, as well as automated scoring and insights to simplify the process of monitoring reviews.

Voice of Brand - Platform Training

800 (and 900) Award season is upon us!!! If you are looking for fresh ideas on how to amplify this exciting award, take a peek at these really creative customer examples!!!

800 Awards | Ideas for Promoting in 2025

How To | Rep Academy

Platform Overview

With managed locations spread across the South West, St Austell Brewery was challenged by not only getting more reviews, but also unifying disjointed local feedback into a powerhouse of actionable business intelligence.

From Reviews to Revenue: St Austell Brewery's Reputation Strategy

Product Updates | What's New in June?

Newsletter | Reputation's May Issue

Linking to our Support Portal, take a look at our platform updates from May.

Product Update | What's New in May?

Check out what's new in our April product release!

Product Updates | What's New in April?

Newsletter | Reputation's April Issue

Publish Campaigns are your central workspace for creating and maintaining consistent social media strategies. They allow you to organize content under a single theme and then easily share that strategy with specific business locations across your organization through a subscription model.

Social Publish: Campaign

Use this curated library of videos, guides, and product overviews to help you
experience the value of Reputation and make the most of your free trial.

Reputation Trial Toolkit


Use AI Location Presence Insights to learn how searchable your location is across AI platforms in the new search landscape.

AI Location Presence Insights

This Solutions Index is the central toolkit for navigating the Reputation platform, including a comprehensive overview of resources and a curated list of one click guides and overview videos.

Reputation Solution Resource Index

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Designed to help you learn, network, and grow! Discover exclusive resources, organize your own virtual meetups, share expertise, and earn rewards. Now it’s easier than ever to engage and connect.

Reputation Rockstars

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