Education

This learning experience is designed for customers who are just getting started on the Reputation platform, complete with helpful links, solution overviews, and practice exercises.

Learn how to manage your account settings and maximize the platform experience for users at scale.

The Reviews module centralizes all reviews, effortlessly collecting feedback from third-party sites in one place.

ReputationIQ is an AI-powered conversational tool that allows users to easily extract key insights and make faster, data-driven decisions to improve the customer experience.

Surveys are a valuable tool for brands to consider when looking to improve their business product, service, and overall customer experience (CX).

The Publish function in the Reputation platform creates content that engages consumers, maintains interest, and drives meaningful interactions.

Social listening refers to the process of monitoring social and digital channels for mentions of your brand, competitors, and other related keywords.

The Requests tab displays options for requesting reviews (or surveys) and managing those requests.

The Reports tab allows you to track the metrics that matter most to your business by providing pre-built reports per solution, as well as the ability to create custom reports and track performance.

Reputation Score X is your one stop shop for insights into everything your customers say, feel, and hear about your business in one single metric.

Learn how to use the Reputation Mobile App to access your reputation data on-the-go on your mobile device.

Reputation’s Insights provides first- and third-party feedback to pinpoint the moments that matter, engaging cross-functional teams to create strategies that tackle more complex improvements.

AI Reputation Manager monitors, analyzes, and optimizes how a brand appears in AI search results

Engage is a centralized location to quickly help customers who are reaching out to your brand.

Use Rep Connect to integrate Reputation data across key business tools and configure and manage these integrations directly from the platform.

The Actions module displays tickets that have been created from customer feedback and allows teams to track the resolution timeline for taking action on the feedback.

Map Rankings is Reputation’s search ranking tool designed to help business users monitor and optimize their search rankings on Google Maps.

The Listings tab monitors and maintains the online presence for all locations across the web to match a source of truth.

The Dashboards tab provides pre-populated, public dashboards to track sentiment, Reputation Score, survey performance, and high-level metrics per solution.

Maintain seamless customer engagement across public and private communication channels through Inbox, a single-feed command center to track and respond to all customer feedback.

Take customer feedback to the next level by connecting reviews and survey data to specific stages in the consumer journey. With Journey Insights, you can pinpoint exactly where feedback—positive or negative—originates and understand its context within the larger customer experience. Track sentiment trends over time to see how your actions impact customer satisfaction and operational performance. Drill down into specific journey stages or feedback categories, like wait times or service quality, to uncover actionable insights. Journey Insights empowers you to make smarter, data-driven decisions that directly improve the consumer experience and your overall operational efficiency. Now in limited-invitation Beta; contact your Customer Success Manager for details.

Learn how to use Actions to configure custom workflows and increase SLAs for responding to customer feedback.

The Surveys solution allows you to build and send tailored customer surveys to assess performance and uncover hidden customer service issues. Once you learn how to design and activate your survey, it’s important to monitor the results in your results feed.

Use Competitive Insights to easily compare business performance against competitors at both brand and location levels to gain a clear understanding of the competitive landscape, identify areas for improvement, inform strategic planning, and ultimately drive business success.

Use the Voice of Brand dashboard to view the consistency of review responses, as well as automated scoring and insights to simplify the process of monitoring reviews.

Reputation’s Reviews solution helps businesses manage and respond to third-party reviews quickly and easily. All reviews for your business will be aggregated into a single reviews feed. Watch this video to learn how to manage your reviews.

Learn how to design and send custom surveys.

Reputation Score is a comprehensive index of business locations’ digital presence, calculated for over 70 industries. Watch this video to understand the functionality available within the Reputation Score X tab!

The dashboard provides insight on your company’s performance with regard to Reputation Score and additional metrics.