Publish Campaigns are your central workspace for creating and maintaining consistent social media strategies. They allow you to organize content under a single theme and then easily share that strategy with specific business locations across your organization through a subscription model.

Social Publish: Campaign


Use AI Location Presence Insights to learn how searchable your location is across AI platforms in the new search landscape.

AI Location Presence Insights

This Solutions Index is the central toolkit for navigating the Reputation platform, including a comprehensive overview of resources and a curated list of one click guides and overview videos.

Reputation Solution Resource Index

Platform Overview

Maintain seamless customer engagement across public and private communication
channels through Inbox, a single-feed command center to track and respond to all
customer feedback.

Inbox - User Guide

The Reviews module centralizes all reviews, effortlessly collecting feedback from third-party sites in one place. 

Reviews - User Guide

ReputationIQ is an AI-powered conversational tool that allows users to easily extract key insights and make faster, data-driven decisions to improve the customer experience.

Reputation IQ - User Guide

Surveys are a valuable tool for brands to consider when looking to improve their business product, service, and overall customer experience (CX).

Surveys - User Guide

The Publish function in the Reputation platform creates content that engages consumers, maintains interest, and drives meaningful interactions.

Social Publish - User Guide

Social listening refers to the process of monitoring social and digital channels for
mentions of your brand, competitors, and other related keywords.

Social Listening - User Guide

The Requests tab displays options for requesting reviews (or surveys) and managing
those requests.

Requests - User Guide

The Reports tab allows you to track the metrics that matter most to your business by
providing pre-built reports per solution, as well as the ability to create custom reports
and track performance.

Reports - User Guide

Reputation Score X is your one stop shop for insights into everything your customers
say, feel, and hear about your business in one single metric.

Reputation Score X - User Guide

Learn how to use the Reputation Mobile App to access your reputation data on-the-go on your mobile device.

Mobile App - User Guide

Reputation’s Insights provides first- and third-party feedback to pinpoint the moments that
matter, engaging cross-functional teams to create strategies that tackle more complex improvements. 

Insights - User Guide

The Dashboards tab provides pre-populated, public dashboards to track sentiment, Reputation Score, survey performance, and high-level metrics per solution.

Dashboards - User Guide

The Listings tab monitors and maintains the online presence for all locations across the web to match a source of truth. 

Business Listings - User Guide

Map Rankings is Reputation’s search ranking tool designed to help business users
monitor and optimize their search rankings on Google Maps.

Business Listings Map Rankings - User Guide

The Actions module displays tickets that have been created from customer feedback and allows teams to track the resolution timeline for taking action on the feedback.

Actions - User Guides

Use Rep Connect to integrate Reputation data across key business tools and configure and manage these integrations directly from the platform. 

Rep Connect - User Guide

Engage is a centralized location to quickly help customers who are reaching out to your brand. 

Engage - User Guide

AI Reputation Manager monitors, analyzes, and optimizes how a brand appears in AI search results

AI Reputation Manager - User Guide

AI Reputation Manager monitors, analyzes, and optimizes how a brand appears in AI search results
(e.g., ChatGPT, Gemini, Bing AI). This tool allows the user to ask AI specific questions about a brand
to understand what responses the AI models return, giving users deeper insight into how their brand
is perceived in an AI search.

AI Reputation Manager - Platform Training

Learn how to manage your account settings and maximize the platform experience for users at scale.

Admin - User Guide

Reputation IQ analyzes customer reviews and feedback to generate AI-powered insights, helping businesses understand customer sentiment and feedback patterns from review data. 

Reputation IQ - Platform Training

Learn how to design and send custom surveys.

Building a Survey - Platform Training

Reputation’s Reviews solution helps businesses manage and respond to third-party reviews quickly and easily. All reviews for your business will be aggregated into a single reviews feed. Watch this video to learn how to manage your reviews.

Reviews Feed - Platform Training 

Use the Voice of Brand dashboard to view the consistency of review responses, as well as automated scoring and insights to simplify the process of monitoring reviews.

Voice of Brand - Platform Training

Use Competitive Insights to easily compare business performance against competitors at both brand and location levels to gain a clear understanding of the competitive landscape, identify areas for improvement, inform strategic planning, and ultimately drive business success.

Competitive Insights - Platform Training

The Surveys solution allows you to build and send tailored customer surveys to assess performance and uncover hidden customer service issues. Once you learn how to design and activate your survey, it’s important to monitor the results in your results feed.

Survey Results Feed - Platform Training

Platform Education

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