REVIEW COMPETITION

1. Set up a friendly competition between locations to see who can get the most reviews before the end of the year. Establish a small prize to encourage participation!

ENSURE RECENT CUSTOMERS HAVE RECEIVED REVIEW REQUESTS

1. Double check to make sure recent customers have provided feedback - and if they haven’t, ask!

GIVE CUSTOMERS A HEADS UP

1. When speaking to a customer face-to-face, let them know they’ll be receiving a request for a review. Relay how valuable their feedback is - good or bad - to your business improving the customer experience over time. Happy customers want to help.

SHARE INTERNALLY

1. Share customer feedback analysis internally so action can be taken to improve the customer experience.