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PeakMade Real Estate | Operational Feedback Success Story

Posted Oct 28, 2024 | Views 50
# Testimonial
# Interview
# Property Management
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SUMMARY

In the video, Michele Bettinazzi and Cassie Sneed discuss how their property management team used resident feedback to make impactful changes in a new student community. Michele shares a story about actively seeking feedback from potential residents during tours and lease signings. Residents consistently requested more study spaces, even though the property offered high-end amenities. The team shared this feedback with ownership, who quickly adapted existing clubhouse spaces into study areas, demonstrating responsiveness to residents' needs. This simple, cost-effective change emphasized the value of listening to feedback, reinforcing resident trust and satisfaction.

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